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A tense moment can turn quickly. A student refuses to leave the hallway. A parent raises their voice at dismissal. A client interrupts every sentence. A staff member steps in to help, but the room gets louder, faster, and more rigid. In many escalating situations, the first instinct is to focus on the other person. How do I get them to stop yelling? How do I make them comply? How do I regain control? Those questions are understandable, especially when safety, learning, care